The situation model defines what information a company must offer to stakeholders. The term situation encompasses the industry the company is a part of, the phase of the life cycle and other factors. The subsequent application of the role concept narrows down the messages a stakeholder gets in his initial portal to information he really needs based on the role's description. This again depends on impartial factors like job descriptions and know-how. The user profiles personalize the starting portal according to personal preferences.

We summarize our results in so-called "intelligent" checklists. They represent a foundation for developing portals, messages and questionnaires and may be adapted to the situation of the company, the role as well as the user.

Source: Stößlein, Martin; Mertens, Peter: Stufen der Personalisierung in Stakeholder-Informationssystemen. In: Reimer, Ulrich; Abecker, Andreas; Staab, Steffen; Stumme, Gerd (Ed.): Proceedings zur 2. Konferenz Professionelles Wissensmanagement, Professionelles Wissensmanagement – Erfahrungen und Visionen (WM2003). Köllen Verlag, Bonn 2003, S. 181-184.